If you're having some trouble signing in to your account and not yet able to update your phone number with Shakepay Web, follow these steps.
Make sure the phone number you signed up with is a valid Canadian mobile phone number.
Send us an email to email@example.com with:
1- Your Shakepay username
2- Your new phone number
3- A selfie of...
- Holding a photo ID
- With a paper that has today's date and “Shakepay” written on it
If you still have questions, feel free to reach out to our Support team for help, here: firstname.lastname@example.org