If you’re having some trouble signing in to your account and did not receive the two-factor authentication SMS text, we can help!

Make sure the phone number you signed up with is a valid Canadian mobile phone number. 

Our system unfortunately cannot get your code to you without a valid non-VoIP Canadian cell phone number.

If you have a new number, but cannot update the phone number online with the steps here, we can update the number for you.

To reset your two factor authentication code send us an email to shakepay@protonmail.com with:

1- Your Shakepay username

2- Your new phone number

3- A picture of... 

  • Yourself
  • Holding a photo ID
  • With a paper that has today’s date and “Shakepay” written on it 

The selfie should resemble the image below with both items in hand at the same time.

If you still have questions, reach out to our friendly Support team for help, here: help@shakepay.co

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