Don't worry, your funds are safe!

We have added extra security measures such as your smartphone's PIN Code/Fingerprint/Face ID in order to access your Shakepay account on the app, and email confirmations.

If your phone goes missing, these features will come in handy. 

In addition, reach out to us so we can block your account until you have a new phone:

When you have a new phone or new number:

We’ll be able to update your Shakepay accounts phone number and reset your 2-Factor Authentication code.

Still not sure what to do, reach out to us via help@shakepay.co as soon as possible and our support team will be happy to help. 

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