You will need to complete the following steps to verify your account:
Click the Settings icon at the bottom right of the app
Click Verify now
Click Choose document
Click on the document type you will be submitting
Select the country issuing your ID from the list
Take a picture of the front of your ID
Click Upload photo
Take a picture of the back of your ID
Click Upload photo
Click Record video
Allow microphone access
Take a video selfie and follow the steps (read out the numbers and turn your head)
Click Finish recording
Click Upload video
Wait for review
Troubleshoot and tips
My date of birth doesn't match
Made a typo on your date of birth or full name? Not to worry you can edit your date of birth or full name in the app!
Follow the steps outlined here to update your date of birth or full name:
Open the Shakepay app
Click Settings at the bottom right of the home screen
Click Account settings
Click Profile information
A pop up message will appear and require you enable biometric authentication first
Click Open device settings
Enable biometric authentication
Once unlocked, click Change next to the information you need to update (Name or Date of birth) in the Profile modification section.
Enter your correct full legal name and/or date of birth and click on Update
Once your name has been updated, click on Verify identity again and submit your ID
Please note that you are only allowed to update this information once and make sure that the name you enter matches the full legal name and date of birth you have listed on your government issued photo ID.
My id was rejected
1. Doublecheck your full name and date of birth in your profile to make sure it matches the information on the id you are submitting.
2. Do not use a flash as it can cause a glare on the id details. Make sure the details are easily readable before submitting.
3. Make sure to submit a valid photo id. You can find a list of accepted photo ids at the bottom of this page. We can't accept an expired id or a photocopy/picture of a screen.
My verification is pending more than 4 days
Contact us below to request a manual review:
Open the Shakepay appClick the Settings wheel at the bottom right of the app
Click Help
Click Support chat
Click Send us a message
Accepted forms of photo ID include:
All valid passports
All valid Canadian drivers licenses (with photo)
All valid Canadian provincial ID cards
All valid Canadian residence permit cards
All foreign national drivers licenses
All Canadian provincial identity cards
We will not accept:
Expired ID's
Any foreign national ID that is not a driver's license
Provincial health cards (exception: BC Service Cards)
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