You're probably reading this message because our automated identity check did not pass on your account. No sweat, there's always a backup plan! 

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We'll need two documents in your name from you as well as a selfie. It's important we do so as we are a regulated money service business and this is a requirement for operating our kind of service in Canada. It’s the law.

Documents

They must be original, electronic documents, such as e-bills, e-statements, etc., dowloaded from your provider's website. Non-electronic documents will not be accepted. 

The documents cannot be a scan, photocopy or picture of a paper document.

Please send us 2 documents, one Category A and one Category B document.

Category A

  • Utility bill (electricity, water, internet or phone)
  • Benefits statement 

Category B

  • Credit card statement
  • Bank statement
  • Mortgage or loan account statement

Selfie

Please also send a selfie while holding your passport or driver's license alongside a paper with "Shakepay" and today's date written on it. Please make sure that the picture is clear and that we can easily see your name on the ID.

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Please email both the electronic documents and the selfie to our secure email shakepay@protonmail.com along with your username in the message.

The verification department will process your documents and reply to your email in 1 business day.

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