Following the news that all Shakepay cards have been closed, we'll be offering two possibilities for refunds for the remaining balances on user cards, including pending funds that are still in transit.

A note worth repeating, all user funds are safe and will be returned in full.

We just announced the launch of our private beta for the new Shakepay

If you prefer your refund directly back in crypto instead of through the new Shakepay, please click here.

The new Shakepay

A multi-asset, peer-to-peer mobile wallet that gives users control over their funds and access to exchanges. Here's what it looks like:

If you'd like to give it a try with the balance of funds on your account, we'd be glad to invite you first.

Here are some noteworthy features:

  • User-controlled BTC and ETH wallets
  • Exchanges between USD-BTC, CAD-BTC, EUR-BTC are live. Minimum amounts for BTC exchanges are at $/€ 100 to reflect fees.
  • Canadian users can add funds to their accounts via Interac e-transfers.

Withdrawals for Canadians will be announced shortly.

We'll be rolling out invites for the private beta over the next few weeks. A step by step guide is included below.

Step 1

Fill out the authorization form. Note this can only be done once your address has been confirmed.

Step 2

Sign and date the authorization form. You must print out the form and take a picture or scan it back to digital.

Step 3

Once completed, please email the document to refunds@shakepay.co and we'll take care of the rest.

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