Following the news that all Shakepay cards have been closed, we'll be offering two possibilities for refunds for the remaining balances on user cards, including pending funds that are still in transit.

A note worth repeating, all user funds are safe and will be returned in full.

We just announced the launch of our private beta for the new Shakepay. If you'd like your funds sent to the new app, click here.

If you have funds with Shakepay and would like them back in crypto, follow these steps.

On this page, you'll be requested to provide one refund address in either BTC, DASH, ETH, or LTC and asked to confirm with both your password and a follow up email.

Step 1

Step 2

Step 3

It's important that you click on the verification link in an email sent to you after submitting the refund address. Failing to verify with the link will not store your refund address.

Step 4

Fill out the authorization form. Note this can only be done once your address has been confirmed.

Step 5

Sign and date the authorization form. You may print it out and take a picture or scan it back to digital.

Step 6

Once completed, please email the document to refunds@shakepay.co and we'll take care of the rest. Funds should be sent to your confirmed crypto wallet within a week.

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